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The Subscription page allows you to control your subscription plan and view your billing history |
{% hint style="info" %} This part of the application is under development and some actions are not supported. The note below describes what is currently in place. {% endhint %}
If you need additional help managing your subscription please email [email protected]
This is what the 'Subscription' page looks like when you are within your trail period and are yet to set up a payment method.
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Screenshot showing what the Subscription page looks like when you are within your trial perion
This is what the 'Subscription' page looks like when you are ouside your trail period and are yet to set up a payment method.
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When you have set up a payment method, you will just see the details of your current subscription
It is possible to set up a payment method at any time. However the way of doing this will depend upon whether you are in your trail period or not.
The short video below shows how to set up a payment method in both circumstances. As shown in the video you can set up a Direct Debit with your bank or pay using a debit or credit card.
{% embed url="https://youtu.be/s0GHw74y4yg" %} Short video which shows how to set up a payment method. {% endembed %}
It is not currently possible to upgrade or change your plan from the Subscription page. If you would like to do this please email [email protected]
If you would like to cancel your plan, this can be done from the billing potral as shown in the video below.
{% embed url="https://youtu.be/S4DkYq6G70w" %}
You can view and download your invoices from the 'invoice' menu.
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Screenshot showing how you can view and download invoices
You can view your payment history under 'payments'
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Screenshot showing how you can view your payment history
Under 'Quota' you can see the number of 'Surveys' and 'Teams' you have available under your current plan.
In the future you will be able to puchase additions surveys or teams from here if this is more cost effective than upgrading your plan. This feature is not yet in place.
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Screenshot showing the the organisations quota of surveys and teams.