[LineageOS 16.0] [Prey for Android 2.0.0] Unable to reach device

[Baarten]

Previously posted this in the forum: https://community.preyproject.com/t/lineageos-16-0-prey-for-android-2-0-0-unable-to-reach-device/1845.

Let us help you. Please tell us about...

• Affected device (desktop, laptop, tablet, phone): phone (Xiaomi Mi 8 128GB Global)
• Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): LineageOS 16.0 (dipper) 2019-4-15
• Part of Prey not working (Prey account, mobile app, a specific action or module, reports): specific action

Could you please describe the problem?

When I try Prey on my phone I can't seem to locate it via the panel on the website. When I press the "UPDATE LOCATION" button, I'm presented with the "Unable to reach device" message.

I don't know what's wrong. I installed it properly. Gave it the permissions it asked for. I also followed this and this guide. In the app it says "PROTECTED" in green.

And finally, please attach a screenshot if available (you can drag and drop images)