Skip to content

Commit 471bab4

Browse files
nobuQuartilenobuQuartile
committed
[5451][ADD] helpdesk_product
1 parent 4022a92 commit 471bab4

File tree

18 files changed

+939
-0
lines changed

18 files changed

+939
-0
lines changed

‎helpdesk_product/README.rst‎

Lines changed: 78 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,78 @@
1+
================
2+
Helpdesk Product
3+
================
4+
5+
..
6+
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
7+
!! This file is generated by oca-gen-addon-readme !!
8+
!! changes will be overwritten. !!
9+
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
10+
!! source digest: sha256:0d4da1e8449dff6a639bf843200e1c9f22a998cc8e5da55b61c2b8f1f8d356d9
11+
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
12+
13+
.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
14+
:target: https://odoo-community.org/page/development-status
15+
:alt: Beta
16+
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
17+
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
18+
:alt: License: AGPL-3
19+
.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
20+
:target: https://github.com/OCA/helpdesk/tree/18.0/helpdesk_product
21+
:alt: OCA/helpdesk
22+
.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
23+
:target: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_product
24+
:alt: Translate me on Weblate
25+
.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
26+
:target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=18.0
27+
:alt: Try me on Runboat
28+
29+
|badge1| |badge2| |badge3| |badge4| |badge5|
30+
31+
This module adds the option to select product in the helpdesk tickets.
32+
33+
**Table of contents**
34+
35+
.. contents::
36+
:local:
37+
38+
Bug Tracker
39+
===========
40+
41+
Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
42+
In case of trouble, please check there if your issue has already been reported.
43+
If you spotted it first, help us to smash it by providing a detailed and welcomed
44+
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_product%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
45+
46+
Do not contact contributors directly about support or help with technical issues.
47+
48+
Credits
49+
=======
50+
51+
Authors
52+
-------
53+
54+
* ForgeFlow
55+
56+
Contributors
57+
------------
58+
59+
- `ForgeFlow <https://www.forgeflow.com>`__:
60+
61+
- Maria Buscallà <[email protected]>
62+
63+
Maintainers
64+
-----------
65+
66+
This module is maintained by the OCA.
67+
68+
.. image:: https://odoo-community.org/logo.png
69+
:alt: Odoo Community Association
70+
:target: https://odoo-community.org
71+
72+
OCA, or the Odoo Community Association, is a nonprofit organization whose
73+
mission is to support the collaborative development of Odoo features and
74+
promote its widespread use.
75+
76+
This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/18.0/helpdesk_product>`_ project on GitHub.
77+
78+
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

‎helpdesk_product/__init__.py‎

Lines changed: 1 addition & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1 @@
1+
from . import models

‎helpdesk_product/__manifest__.py‎

Lines changed: 14 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,14 @@
1+
{
2+
"name": "Helpdesk Product",
3+
"summary": "Add the option to select product in the tickets.",
4+
"author": "ForgeFlow, " "Odoo Community Association (OCA)",
5+
"version": "18.0.1.0.0",
6+
"license": "AGPL-3",
7+
"category": "After-Sales",
8+
"website": "https://github.com/OCA/helpdesk",
9+
"depends": ["helpdesk_mgmt", "product"],
10+
"data": ["views/product_view.xml", "views/helpdesk_ticket_view.xml"],
11+
"demo": ["demo/helpdesk_product_demo.xml"],
12+
"development_status": "Beta",
13+
"auto_install": True,
14+
}

‎helpdesk_product/demo/helpdesk_product_demo.xml‎

Lines changed: 24 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,24 @@
1+
<?xml version="1.0" encoding="utf-8" ?>
2+
<odoo noupdate="1">
3+
<!-- Tickets -->
4+
<record id="helpdesk_ticket_8" model="helpdesk.ticket">
5+
<field eval="&quot;Poor quality product&quot;" name="name" />
6+
<field eval="&quot;Poor quality product&quot;" name="description" />
7+
<field eval="&quot;2&quot;" name="priority" />
8+
<field name="user_id" ref="base.user_root" />
9+
<field name="partner_id" ref="base.res_partner_10" />
10+
<field name="team_id" ref="helpdesk_mgmt.helpdesk_team_2" />
11+
<field name="stage_id" ref="helpdesk_mgmt.helpdesk_ticket_stage_in_progress" />
12+
<field name="product_id" ref="product.product_product_10" />
13+
</record>
14+
<record id="helpdesk_ticket_9" model="helpdesk.ticket">
15+
<field eval="&quot;Product needs maintenance&quot;" name="name" />
16+
<field eval="&quot;Product needs maintenance&quot;" name="description" />
17+
<field eval="&quot;1&quot;" name="priority" />
18+
<field name="channel_id" ref="helpdesk_mgmt.helpdesk_ticket_channel_other" />
19+
<field name="user_id" ref="base.user_root" />
20+
<field name="team_id" ref="helpdesk_mgmt.helpdesk_team_2" />
21+
<field name="stage_id" ref="helpdesk_mgmt.helpdesk_ticket_stage_awaiting" />
22+
<field name="product_id" ref="product.product_product_9" />
23+
</record>
24+
</odoo>

‎helpdesk_product/i18n/helpdesk_product.pot‎

Lines changed: 60 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,60 @@
1+
# Translation of Odoo Server.
2+
# This file contains the translation of the following modules:
3+
# * helpdesk_product
4+
#
5+
msgid ""
6+
msgstr ""
7+
"Project-Id-Version: Odoo Server 18.0\n"
8+
"Report-Msgid-Bugs-To: \n"
9+
"Last-Translator: \n"
10+
"Language-Team: \n"
11+
"MIME-Version: 1.0\n"
12+
"Content-Type: text/plain; charset=UTF-8\n"
13+
"Content-Transfer-Encoding: \n"
14+
"Plural-Forms: \n"
15+
16+
#. module: helpdesk_product
17+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.product_template_search_view_helpdesk
18+
msgid "Available for Helpdesk"
19+
msgstr ""
20+
21+
#. module: helpdesk_product
22+
#: model:ir.model.fields,field_description:helpdesk_product.field_product_product__ticket_active
23+
#: model:ir.model.fields,field_description:helpdesk_product.field_product_template__ticket_active
24+
msgid "Available for Helpdesk Tickets"
25+
msgstr ""
26+
27+
#. module: helpdesk_product
28+
#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
29+
msgid "Create a new product"
30+
msgstr ""
31+
32+
#. module: helpdesk_product
33+
#: model:ir.model,name:helpdesk_product.model_helpdesk_ticket
34+
msgid "Helpdesk Ticket"
35+
msgstr ""
36+
37+
#. module: helpdesk_product
38+
#: model:ir.model,name:helpdesk_product.model_product_template
39+
#: model:ir.model.fields,field_description:helpdesk_product.field_helpdesk_ticket__product_id
40+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
41+
msgid "Product"
42+
msgstr ""
43+
44+
#. module: helpdesk_product
45+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
46+
msgid "Product Related"
47+
msgstr ""
48+
49+
#. module: helpdesk_product
50+
#: model:ir.actions.act_window,name:helpdesk_product.product_template_action_helpdesk
51+
#: model:ir.ui.menu,name:helpdesk_product.action_menu_view_products
52+
msgid "Products"
53+
msgstr ""
54+
55+
#. module: helpdesk_product
56+
#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
57+
msgid ""
58+
"You currently have no products available for Helpdesk Tickets. <br> A product can\n"
59+
" be either a physical product or a service that you sell to your customers."
60+
msgstr ""

‎helpdesk_product/i18n/it.po‎

Lines changed: 69 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,69 @@
1+
# Translation of Odoo Server.
2+
# This file contains the translation of the following modules:
3+
# * helpdesk_product
4+
#
5+
msgid ""
6+
msgstr ""
7+
"Project-Id-Version: Odoo Server 16.0\n"
8+
"Report-Msgid-Bugs-To: \n"
9+
"PO-Revision-Date: 2024-04-29 16:34+0000\n"
10+
"Last-Translator: mymage <[email protected]>\n"
11+
"Language-Team: none\n"
12+
"Language: it\n"
13+
"MIME-Version: 1.0\n"
14+
"Content-Type: text/plain; charset=UTF-8\n"
15+
"Content-Transfer-Encoding: \n"
16+
"Plural-Forms: nplurals=2; plural=n != 1;\n"
17+
"X-Generator: Weblate 4.17\n"
18+
19+
#. module: helpdesk_product
20+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.product_template_search_view_helpdesk
21+
msgid "Available for Helpdesk"
22+
msgstr "Disponibile per assistenza"
23+
24+
#. module: helpdesk_product
25+
#: model:ir.model.fields,field_description:helpdesk_product.field_product_product__ticket_active
26+
#: model:ir.model.fields,field_description:helpdesk_product.field_product_template__ticket_active
27+
msgid "Available for Helpdesk Tickets"
28+
msgstr "Disponibile per ticket assistenza clienti"
29+
30+
#. module: helpdesk_product
31+
#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
32+
msgid "Create a new product"
33+
msgstr "Crea un nuovo prodotto"
34+
35+
#. module: helpdesk_product
36+
#: model:ir.model,name:helpdesk_product.model_helpdesk_ticket
37+
msgid "Helpdesk Ticket"
38+
msgstr "Ticket assistenza clienti"
39+
40+
#. module: helpdesk_product
41+
#: model:ir.model,name:helpdesk_product.model_product_template
42+
#: model:ir.model.fields,field_description:helpdesk_product.field_helpdesk_ticket__product_id
43+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
44+
msgid "Product"
45+
msgstr "Prodotto"
46+
47+
#. module: helpdesk_product
48+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
49+
msgid "Product Related"
50+
msgstr "Prodotto relativo"
51+
52+
#. module: helpdesk_product
53+
#: model:ir.actions.act_window,name:helpdesk_product.product_template_action_helpdesk
54+
#: model:ir.ui.menu,name:helpdesk_product.action_menu_view_products
55+
msgid "Products"
56+
msgstr "Prodotti"
57+
58+
#. module: helpdesk_product
59+
#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
60+
msgid ""
61+
"You currently have no products available for Helpdesk Tickets.\n"
62+
" <br>\n"
63+
" A product can be either a physical product or a service that you sell to your customers."
64+
msgstr ""
65+
"Attualmente non ci sono prodotti disponibili per i ticket di assistenza "
66+
"clienti.\n"
67+
" <br>\n"
68+
" Un prodotto può essere sia un prodotto fisico sia un "
69+
"servizio che si vende ai clienti."

‎helpdesk_product/i18n/pt.po‎

Lines changed: 68 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,68 @@
1+
# Translation of Odoo Server.
2+
# This file contains the translation of the following modules:
3+
# * helpdesk_product
4+
#
5+
msgid ""
6+
msgstr ""
7+
"Project-Id-Version: Odoo Server 16.0\n"
8+
"Report-Msgid-Bugs-To: \n"
9+
"PO-Revision-Date: 2024-07-27 05:58+0000\n"
10+
"Last-Translator: Peter Romão <[email protected]>\n"
11+
"Language-Team: none\n"
12+
"Language: pt\n"
13+
"MIME-Version: 1.0\n"
14+
"Content-Type: text/plain; charset=UTF-8\n"
15+
"Content-Transfer-Encoding: \n"
16+
"Plural-Forms: nplurals=2; plural=n > 1;\n"
17+
"X-Generator: Weblate 5.6.2\n"
18+
19+
#. module: helpdesk_product
20+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.product_template_search_view_helpdesk
21+
msgid "Available for Helpdesk"
22+
msgstr "Disponível para Helpdesk"
23+
24+
#. module: helpdesk_product
25+
#: model:ir.model.fields,field_description:helpdesk_product.field_product_product__ticket_active
26+
#: model:ir.model.fields,field_description:helpdesk_product.field_product_template__ticket_active
27+
msgid "Available for Helpdesk Tickets"
28+
msgstr "Disponível para Tickets de Helpdesk"
29+
30+
#. module: helpdesk_product
31+
#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
32+
msgid "Create a new product"
33+
msgstr "Criar um novo artigo"
34+
35+
#. module: helpdesk_product
36+
#: model:ir.model,name:helpdesk_product.model_helpdesk_ticket
37+
msgid "Helpdesk Ticket"
38+
msgstr "Ticket de Helpdesk"
39+
40+
#. module: helpdesk_product
41+
#: model:ir.model,name:helpdesk_product.model_product_template
42+
#: model:ir.model.fields,field_description:helpdesk_product.field_helpdesk_ticket__product_id
43+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
44+
msgid "Product"
45+
msgstr "Artigo"
46+
47+
#. module: helpdesk_product
48+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
49+
msgid "Product Related"
50+
msgstr "Artigos Relacionados"
51+
52+
#. module: helpdesk_product
53+
#: model:ir.actions.act_window,name:helpdesk_product.product_template_action_helpdesk
54+
#: model:ir.ui.menu,name:helpdesk_product.action_menu_view_products
55+
msgid "Products"
56+
msgstr "Artigos"
57+
58+
#. module: helpdesk_product
59+
#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
60+
msgid ""
61+
"You currently have no products available for Helpdesk Tickets.\n"
62+
" <br>\n"
63+
" A product can be either a physical product or a service that you sell to your customers."
64+
msgstr ""
65+
"De momento, não dispõe de artigos disponíveis para Tickets de Helpdesk.\n"
66+
" <br>\n"
67+
" Um artigo pode ser um artigo físico ou um serviço que vende "
68+
"aos seus clientes."

‎helpdesk_product/i18n/pt_BR.po‎

Lines changed: 69 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,69 @@
1+
# Translation of Odoo Server.
2+
# This file contains the translation of the following modules:
3+
# * helpdesk_product
4+
#
5+
msgid ""
6+
msgstr ""
7+
"Project-Id-Version: Odoo Server 16.0\n"
8+
"Report-Msgid-Bugs-To: \n"
9+
"PO-Revision-Date: 2025-05-13 14:55+0000\n"
10+
"Last-Translator: Marcel Savegnago <[email protected]>\n"
11+
"Language-Team: none\n"
12+
"Language: pt_BR\n"
13+
"MIME-Version: 1.0\n"
14+
"Content-Type: text/plain; charset=UTF-8\n"
15+
"Content-Transfer-Encoding: \n"
16+
"Plural-Forms: nplurals=2; plural=n > 1;\n"
17+
"X-Generator: Weblate 5.10.4\n"
18+
19+
#. module: helpdesk_product
20+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.product_template_search_view_helpdesk
21+
msgid "Available for Helpdesk"
22+
msgstr "Disponível para Central de Ajuda"
23+
24+
#. module: helpdesk_product
25+
#: model:ir.model.fields,field_description:helpdesk_product.field_product_product__ticket_active
26+
#: model:ir.model.fields,field_description:helpdesk_product.field_product_template__ticket_active
27+
msgid "Available for Helpdesk Tickets"
28+
msgstr "Disponível para Chamados"
29+
30+
#. module: helpdesk_product
31+
#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
32+
msgid "Create a new product"
33+
msgstr "Crie um novo produto"
34+
35+
#. module: helpdesk_product
36+
#: model:ir.model,name:helpdesk_product.model_helpdesk_ticket
37+
msgid "Helpdesk Ticket"
38+
msgstr "Chamado"
39+
40+
#. module: helpdesk_product
41+
#: model:ir.model,name:helpdesk_product.model_product_template
42+
#: model:ir.model.fields,field_description:helpdesk_product.field_helpdesk_ticket__product_id
43+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
44+
msgid "Product"
45+
msgstr "Produto"
46+
47+
#. module: helpdesk_product
48+
#: model_terms:ir.ui.view,arch_db:helpdesk_product.helpdesk_ticket_view_search
49+
msgid "Product Related"
50+
msgstr "Produto Relacionado"
51+
52+
#. module: helpdesk_product
53+
#: model:ir.actions.act_window,name:helpdesk_product.product_template_action_helpdesk
54+
#: model:ir.ui.menu,name:helpdesk_product.action_menu_view_products
55+
msgid "Products"
56+
msgstr "Produtos"
57+
58+
#. module: helpdesk_product
59+
#: model_terms:ir.actions.act_window,help:helpdesk_product.product_template_action_helpdesk
60+
msgid ""
61+
"You currently have no products available for Helpdesk Tickets.\n"
62+
" <br>\n"
63+
" A product can be either a physical product or a service that you sell to your customers."
64+
msgstr ""
65+
"No momento você não tem produtos disponíveis para Chamados de Central de "
66+
"Ajuda.\n"
67+
" <br>\n"
68+
" Um produto pode ser um produto físico "
69+
"ou um serviço que você vende aos seus clientes."

‎helpdesk_product/models/__init__.py‎

Lines changed: 1 addition & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1 @@
1+
from . import helpdesk_ticket, product

0 commit comments

Comments
 (0)