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Can't finish changing phone number; SMS verification fails (error connecting to service) #14094

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belenos opened this issue Apr 14, 2025 · 0 comments
Open
3 tasks done

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@belenos
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belenos commented Apr 14, 2025

Guidelines

  • I have searched searched open and closed issues for duplicates
  • I am submitting a bug report for existing functionality that does not work as intended
  • This isn't a feature request or a discussion topic

Bug description

I've been trying to change my Signal account to my new phone number for hours, but I keep getting “Error connecting to service” after typing the right SMS verification code. I've tried using WiFi and cellular connection, VPN, changing my DNS, rebooting the phone, wiping the app data... I am getting out of ideas here.

Linking device with my Arch Linux is also not working after scanning the QR code. Idk if that could be related to this issue.

Screenshots

No response

Device

Redmi Note 13

Android version

15

Signal version

7.39.4

Link to debug log

No response

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