Events arrive under real-time Google Analytics reporing but stopped appearing under historical behaviour reports

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Number of incidents reported: 1 developer
SofMeter versions of the incidents: 0.9.4

If you notice this issue please contact us.

Problem:

You are using SoftMeter and you notice that event hits appear under the real-time Google Analytics dashboards but stopped appearing under the standard reports under 'Behavior'.

Some things to check:

• Leave 48, or even 72 hours for the GA to "digest" the hits and aggregate them under the Behaviour reports.

• Check under the property settings -> property hit volume, make sure that the number you see are the ones that you consider as a reasonable volume for your application
  

• When viewing the behaviour reports, make sure that you have a correct date range and you are not using segments (i.e. you must use the default "All users" selection)

• Under the Admin panel of Google Analytics, make sure you do not have applied filters (at the View level, and at the Account level -> All filters) that exclude those hits

• Under the Admin panel of Google Analytics, under the Property level, go to "Tracking info" -> "Referral exclusion list" and make sure you do not exclude the data you want to see.

• as Event Value use the number 1

• Check that you are below the hit volume limits of Google Analytics
  https://developers.google.com/analytics/devguides/collection/analyticsjs/limits-quotas
  200,000 hits per user per day
  500 hits per session
  Each ga.js tracker object starts with 10 hits that are replenished at a rate of 1 hit per second. This limit applies only to event type hits.
  Android/IOS sdk: each app instance starts with 60 hits that are replenished at a rate of 1 hit every 2 second

• Check that ou are below the hit volume limits of SoftMeter
  300 hits per session (PRO edition), 3 hits per session (FREE edition)
  10 hits available for burst, replenished at a rate of 1 per 2 seconds

• Make a test with the latest version of SoftMeter

• Enable the SoftMeter log file and send it to us for inspection

• Check if the Event Category, Action and Label and also the Application Name, License and Edition are made of ANSI characters. SoftMeter and GA expect UTF-8 encoded characters but it is easier to troubleshoot such problems by sending ANSI only texts.

• enable the SoftMeter's debugging collection end~point. Contact us for instructions.

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• GA API limits: https://stackoverflow.com/questions/31056420/what-is-the-rate-limit-for-direct-use-of-the-google-analytics-measurement-protoc
• 10 requests / 1 second limitation: https://youtu.be/1UfER93ALxo?t=5m27s