ring-mqtt quit working.

[liutang]

`2025-03-11T02:37:19.931Z ring-mqtt Detected runmode: docker

2025-03-11T02:37:19.938Z ring-mqtt Configuration file: /data/config.json

2025-03-11T02:37:20.803Z ring-mqtt Reading latest data from state file: /data/ring-state.json

2025-03-11T02:37:20.814Z ring-mqtt MQTT URL: mqtt://****:****@192.168..:1883

2025-03-11T02:37:20.862Z ring-mqtt Attempting connection to Ring API using saved refresh token...`

The ring topic no longer shows up in MQTT Explorer. I tried deleting the authorized device and relinking. I do get an alert that a new device signed in. However, nothing from Ring is showing up. I do see my teslamate topic being updated, so I'm thinking it's not mosquitto.

[tsightler]

If it is hanging attempting to connect to the Ring API, you will need to figure out why your system can't reach the API.

[Vippis2000]

Same with me. Running on HA 2025.3.2 with HA Addon.

No Connection to Ring API possible. Log:

2025-03-14T18:03:27.288Z ring-mqtt �[93mFailed to establish connection to Ring API using saved refresh token�[39m
2025-03-14T18:03:27.288Z ring-mqtt �[31mFailed to connect to Ring API using saved token, generate a new token using the Web UI�[39m
2025-03-14T18:03:27.288Z ring-mqtt �[31mor wait 60 seconds to automatically retry authentication using the existing token�[39m
2025-03-14T18:04:00.090Z ring-mqtt �[33mRetrying authentication with existing saved token...�[39m
2025-03-14T18:04:00.120Z ring-mqtt Attempting connection to Ring API using saved refresh token...
2025-03-14T18:04:02.467Z ring-mqtt
2025-03-14T18:04:02.467Z ring-mqtt �[93mFailed to establish connection to Ring API using saved refresh token�[39m
2025-03-14T18:04:02.468Z ring-mqtt �[31mFailed to connect to Ring API using saved token, generate a new token using the Web UI�[39m
2025-03-14T18:04:02.468Z ring-mqtt �[31mor wait 60 seconds to automatically retry authentication using the existing token�[39m
2025-03-14T18:04:27.291Z ring-mqtt �[33mRetrying authentication with existing saved token...�[39m
2025-03-14T18:04:27.320Z ring-mqtt Attempting connection to Ring API using saved refresh token...
2025-03-14T18:04:29.490Z ring-mqtt �[93mRefresh token is not valid. Unable to authenticate with Ring servers. See https://github.com/dgreif/ring/wiki/Refresh-Tokens�[39m
2025-03-14T18:04:29.490Z ring-mqtt �[93mFailed to establish connection to Ring API using saved refresh token�[39m
2025-03-14T18:04:29.490Z ring-mqtt �[31mFailed to connect to Ring API using saved token, generate a new token using the Web UI�[39m
2025-03-14T18:04:29.490Z ring-mqtt �[31mor wait 60 seconds to automatically retry authentication using the existing token�[39m
2025-03-14T18:04:30.415Z ring-mqtt Username/Password was accepted, waiting for 2FA code to be entered.
2025-03-14T18:04:41.642Z ring-mqtt Saving updated refresh token to state file
2025-03-14T18:04:41.642Z ring-mqtt Attempting connection to Ring API using generated refresh token...
2025-03-14T18:04:42.647Z ring-mqtt Successfully saved updated state file: /data/ring-state.json
2025-03-14T18:04:43.936Z ring-mqtt
2025-03-14T18:04:43.936Z ring-mqtt �[93mFailed to establish connection to Ring API using generated refresh token�[39m
2025-03-14T18:04:43.936Z ring-mqtt �[31mFailed to connect to Ring API using saved token, generate a new token using the Web UI�[39m
2025-03-14T18:04:43.936Z ring-mqtt �[31mor wait 60 seconds to automatically retry authentication using the existing token�[39m
2025-03-14T18:05:02.469Z ring-mqtt �[33mRetrying authentication with existing saved token...�[39m
2025-03-14T18:05:02.498Z ring-mqtt Attempting connection to Ring API using saved refresh token...
2025-03-14T18:05:04.798Z ring-mqtt
2025-03-14T18:05:04.798Z ring-mqtt �[93mFailed to establish connection to Ring API using saved refresh token�[39m
2025-03-14T18:05:04.798Z ring-mqtt �[31mFailed to connect to Ring API using saved token, generate a new token using the Web UI�[39m
2025-03-14T18:05:04.798Z ring-mqtt �[31mor wait 60 seconds to automatically retry authentication using the existing token�[39m
2025-03-14T18:05:29.496Z ring-mqtt �[33mRetrying authentication with existing saved token...�[39m
2025-03-14T18:05:29.525Z ring-mqtt Attempting connection to Ring API using saved refresh token...
2025-03-14T18:05:31.822Z ring-mqtt
2025-03-14T18:05:31.822Z ring-mqtt �[93mFailed to establish connection to Ring API using saved refresh token�[39m
2025-03-14T18:05:31.822Z ring-mqtt �[31mFailed to connect to Ring API using saved token, generate a new token using the Web UI�[39m
2025-03-14T18:05:31.822Z ring-mqtt �[31mor wait 60 seconds to automatically retry authentication using the existing token�[39m
2025-03-14T18:05:43.945Z ring-mqtt �[33mRetrying authentication with existing saved token...�[39m
2025-03-14T18:05:43.974Z ring-mqtt Attempting connection to Ring API using saved refresh token...

I can successfully enter user/pw of my Ring account and enter 2FA-Code but after that nothing happens ...

[Vippis2000]

When I log into Ring.com I can see the Ring MQTT Device under" Authorized Clients"

[liutang]

If it is hanging attempting to connect to the Ring API, you will need to figure out why your system can't reach the API.

The system is able to reach the API. It generates an authorized client device, but the ring control panel says "Device name not found". I use the CLI command line command to generate the refresh token if that makes any difference:

docker run -it --rm --mount type=bind,source=/var/lib/docker/volumes/ring-mqtt_ring-mqtt/_data,target=/data --entrypoint /app/ring-mqtt/init-ring-mqtt.js tsightler/ring-mqtt

I did try exposing the web portal port, but nothing happens when I click submit after entering my login credentials.

[Vippis2000]

I can confirm that running Ring MQTT on my R-Pi at home works, but not when running the HA Addon on my VPS Server from Strato.

Does Ring block VPS Servers? The Problem seems to be related to authentification or blocking on API side.

In Control Center in Ring Account under Authorized Clients I can see the Ring-MQTT device from my Pi with clear name "ring-mqtt-d43ac", but the VPS Ring Client appear with "devicename not found"

[tsightler]

Yes, VPS servers are generally blocked by the Ring API to prevent abuse as there's no reason that Ring would expect connections from non-endpoint devices. This is already covered in various topics here so a simple search should have returned that answer, however, I'll try to add something specific to the Wiki.