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title: Astar Portal | ||
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# Overview | ||
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About Astar Portal. [INSERT] |
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sidebar_position: 16 | ||
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# Portal Troubleshooting Guide | ||
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This section will guide you to troubleshoot and solve most issues when connecting to the portal. | ||
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## Can't Connect Wallet To The Portal | ||
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**Allow Polkadot.js to access the portal** | ||
1. Go to Polkadot.js browser extension. | ||
2. Click on the `Gear` icon. | ||
3. Click on `Manage Website Access`. | ||
4. Make sure `https://portal.astar.network` is allowed. | ||
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**Allow Polkadot.js to be used on Astar/Shiden** | ||
1. Go to Polkadot.js browser extension. | ||
2. Click on the `3 dots`. | ||
3. On the dropdown menu, select `Allow use on any chain`. | ||
4. If you have other extensions installed, please revoke access of those extensions. | ||
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## Getting Errors Or Unable To Execute Certain Functions | ||
Some of you may be unable to execute certain funtions. Please try these steps. | ||
1. Update metadata (if required). | ||
2. Clear cache, restart browser and connect wallet to the portal again. | ||
3. On the top right corner, switch to a different endpoint. | ||
4. Brave browser is known to give errors. Use Chrome or Firefox instead. | ||
5. Use VPN. | ||
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## Unable To Claim Staking Rewards | ||
1. If you can't claim the staking rewards on the portal. Visit [HERE](https://docs.astar.network/docs/use/user-guides/manual_claim). | ||
2. If the transferrable balance in the wallet is too low, you might not be able to claim the staking rewards. Top up your wallet or turn off `auto-restake` and then claim the rewards. Turning off `auto-restake` reduces the amount of transactions therefore reducing the amount of gas needed. | ||
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If none of the above is helpful, please contact any of the team members or ambassadors on [Discord](https://discord.gg/2FGq5KqwBh). |
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