My Jetpack: fix false "backup failed" error for deactivated backups

[Initsogar]

Fixes BACKUP-298

When backups are intentionally deactivated (status: backups-deactivated), My Jetpack shows "The last backup attempt failed" which is confusing because the backup isn't failing - it's just turned off.

Proposed changes:

• Use contextual error title from useGetReadableFailedBackupReason() hook instead of hardcoded "The last backup attempt failed"
• Show contextual tooltip and description messages based on backup status
  • For deactivated backups: "Please contact support to reactivate backups for your site"
  • For other errors: "Check out our troubleshooting guide"

Before	After

Other information:

• Have you written new tests for your changes, if applicable?
• Have you checked the E2E test CI results, and verified that your changes do not break them?
• Have you tested your changes on WordPress.com, if applicable (if so, you'll see a generated comment below with a script to run)?

Jetpack product discussion

Does this pull request change what data or activity we track or use?

Testing instructions:

• Add this to tools/docker/mu-plugins/0-snippets.php:

add_filter( 'pre_http_request', function( $preempt, $args, $url ) {
	// Mock /rewind endpoint - backups deactivated scenario
	if ( false !== strpos( $url, '/rewind?force=wpcom' ) && false === strpos( $url, '/rewind/backups' ) ) {
		return array(
			'response' => array( 'code' => 200 ),
			'body'     => wp_json_encode( array(
				'state'        => 'active',
				'last_updated' => '2025-12-13T04:52:18.461+00:00',
				'credentials'  => null,
				'rewind'       => null,
				'alerts'       => array(
					'threats' => array(),
				),
				'downloads'    => array(),
				'has_cloud'    => true,
			)),
		);
	}

	// Mock /rewind/backups endpoint - backups deactivated status
	if ( false !== strpos( $url, '/rewind/backups' ) ) {
		return array(
			'response' => array( 'code' => 200 ),
			'body'     => wp_json_encode( array(
				array(
					'id'           => '803919785',
					'started'      => '2025-12-12 22:51:16',
					'last_updated' => '2025-12-12 22:51:16',
					'status'       => 'backups-deactivated',
					'period'       => '1765579871',
					'percent'      => '0',
					'is_backup'    => '1',
					'is_scan'      => '1',
				),
				array(
					'id'           => '803505601',
					'started'      => '2025-12-12 00:24:26',
					'last_updated' => '2025-12-12 00:24:26',
					'status'       => 'backups-deactivated',
					'period'       => '1765499048',
					'percent'      => '0',
					'is_backup'    => '1',
					'is_scan'      => '1',
				),
				array(
					'id'           => '803051084',
					'started'      => '2025-12-10 23:45:27',
					'last_updated' => '2025-12-10 23:45:27',
					'status'       => 'backups-deactivated',
					'period'       => '1765410322',
					'percent'      => '0',
					'is_backup'    => '1',
					'is_scan'      => '1',
				),
			)),
		);
	}

	return $preempt;
}, 10, 3 );

• Clear transient: jetpack docker exec wp transient delete 'my-jetpack-backup-status'
• Navigate to My Jetpack at /wp-admin/admin.php?page=my-jetpack
• Verify the backup card shows an error state
• Check error title: Should say "Backup is deactivated" (not "The last backup attempt failed")
• Check tooltip text: Hover over info icon - should say "Please contact support to reactivate backups for your site"
• Check error description: Should say "Please contact support to reactivate backups for your site" (not generic troubleshooting text)

[github-actions]

Are you an Automattician? Please test your changes on all WordPress.com environments to help mitigate accidental explosions.

• To test on WoA, go to the Plugins menu on a WoA dev site. Click on the "Upload" button and follow the upgrade flow to be able to upload, install, and activate the Jetpack Beta plugin. Once the plugin is active, go to Jetpack > Jetpack Beta, select your plugin (Jetpack), and enable the fix/my-jetpack-backups-deactivated-card branch.
• To test on Simple, run the following command on your sandbox:

bin/jetpack-downloader test jetpack fix/my-jetpack-backups-deactivated-card

Interested in more tips and information?

• In your local development environment, use the jetpack rsync command to sync your changes to a WoA dev blog.
• Read more about our development workflow here: PCYsg-eg0-p2
• Figure out when your changes will be shipped to customers here: PCYsg-eg5-p2

[github-actions]

Thank you for your PR!

When contributing to Jetpack, we have a few suggestions that can help us test and review your patch:

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• ✅ Add changelog entries to affected projects
  

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---

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Code Coverage Summary

Coverage changed in 1 file.

File	Coverage	Δ%	Δ Uncovered
projects/packages/my-jetpack/_inc/components/product-cards-section/backup-card/index.jsx	0/49 (0.00%)	0.00%	3 ❤️‍🩹

Full summary · PHP report · JS report