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Troubleshooting
This page contains common fixes for common problems.
Unlike consumer editions (e.g.: Windows 10), Windows Server editions lack of some certificates pre-installed, preventing the ShooterGameServer to work properly and to appear on game server list. The missing certificates can be obtained from https://dev.epicgames.com/ (or just directly from http://crt.r2m02.amazontrust.com/r2m02.cer). They must be installed twice, both for "Current User" and "Local Machine", both "Place all certificates in the following store", both "Trusted Root Certification Authorities". Finally, a restart of the system is required. This should make correctly setup servers for players to work if hosted under Windows Server.
Is the app log empty or without errors and the server is not installing try to install c++ redistributables. After installing fully restart the computer/server. You need this to run a Ark: Survival Ascended server.
x64 https://aka.ms/vs/17/release/vc_redist.x64.exe x86 https://aka.ms/vs/17/release/vc_redist.x86.exe