Helpdesk Odoo16 Portal/Website

[mhoeppner-le]

module: helpdesk_mgmt
version: 16.0

Steps to reproduce
installation steps:
download from https://odoo-community.org/shop/helpdesk-management-4839?search=Helpdesk&version=22#attr=25500
copy to server (user direcory)
sudo unzip Helpdesk_Management_16_0_230423_153543.zip -d /opt/odoo/odoo16/addons
sudo chmod g+w helpdesk_mgmt/
sudo chown -R root:odoo helpdesk_mgmt/
sudo service odoo16 restart

Current behavior
have the menu for helpdesk, can create tickets, seems to work fine

Expected behavior
how do I have the helpdesk site in the portal / website?
i.e. if I try to make a form there is no option for creating a ticket,
I am stuck, sorry, appreciate your help

BR

just a side note:
file name could be with an additional underscore:
current: Helpdesk Management_16_0_230423_153543.zip
new: Helpdesk_Management_16_0_230423_153543.zip

[nguyenductamlhp]

Hi @mhoeppner-le .
This module have basic portal for customer

Create new ticket

List of tickets

[Gh4sst]

hello guys,one question,How do I implement the OCA helpdesk module on my website?

[nguyenductamlhp]

hello guys,one question,How do I implement the OCA helpdesk module on my website?

@Gh4sst Helpdesk module already implemented on Odoo website. If you want customize it, you can follow dev guide: https://www.odoo.com/documentation/17.0/developer

[Gh4sst]

i use the odoo 16,with a oca helpdesk module custom

[nguyenductamlhp]

@Gh4sst You can switch to version 16: https://www.odoo.com/documentation/16.0/developer/tutorials.html

[github-actions]

There hasn't been any activity on this issue in the past 6 months, so it has been marked as stale and it will be closed automatically if no further activity occurs in the next 30 days.
If you want this issue to never become stale, please ask a PSC member to apply the "no stale" label.

[noobhack91]

How to add comment whole closing the ticket and also add tracking of description field?

[nguyenductamlhp]

How to add comment whole closing the ticket and also add tracking of description field?

Hi @noobhack91 ,
To add comment on close, you can use message_post method when stage change to Closed
About trcaking description, inherit modl and add tracking=True on field description

[GiuTav]

Hello,
Is it possible to enable the submission of a ticket by filling out a form without being logged in as portal users?
Thank you very much in advance.

[nguyenductamlhp]

Hello, Is it possible to enable the submission of a ticket by filling out a form without being logged in as portal users? Thank you very much in advance.

Hi @GiuTav ,

To implement these requirements, you'll need some coding to change the default helpdesk portal page.

The easiest way to do this without code is:

• Create a dedicated email address for the helpdesk.(ex: helpdesk@domain.com)
• Make a new page and add a form. Set the form's action to "Send Email" to the address above

• Configure an Incoming Mail Server for the specified email address, with the action to create a new helpdesk ticket upon receiving emails

Hope this helps!

[github-actions]

There hasn't been any activity on this issue in the past 6 months, so it has been marked as stale and it will be closed automatically if no further activity occurs in the next 30 days.
If you want this issue to never become stale, please ask a PSC member to apply the "no stale" label.