Invoke ticket creation upon e-mail received

[MarcoMeter]

Is your feature request related to a problem?

No

Describe the solution you'd like

I'd like to configure the e-mail channel so that incoming e-mails automatically trigger the creation of a ticket. I haven't found any point of reference that this exists. If it is already, I'd love to find out more about it =)

Describe alternatives you've considered

The alternative is to create tickets manually.

Additional context

The commercial helpdesk variant has such a feature:
https://www.odoo.com/documentation/17.0/applications/services/helpdesk/overview/receiving_tickets.html#helpdesk-receiving-tickets-email-alias

[iainascott]

Seconded here. that seems "table stakes" for a helpdesk module in my opinion. What do you think the time / effort to add this would be?

[juil]

I noticed there was this option to set an email alias when setting up a team, however, there doesn't seem to be any documentation on how exactly this works.