[16.0][IMP] rma : send receipt notification when receiving product in waiting_replacement state #524
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Hi @pedrobaeza, @chienandalu, |
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sbejaoui
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Jan 13, 2026
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use this field in _send_receipt_confirmation_email to avoid re-sending the mail
…nt then the product is received, receipt notification is not sent to customer
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This improvement ensures that the receipt notification email is sent to the customer when a product is received for an RMA that is already in the waiting_replacement state.
Problem:
When an RMA operation is configured to create the delivery order automatically on confirmation, the RMA moves directly to the waiting_replacement state without passing through the received state, because the delivery order is created immediately. As a result, when the product is later received, the receipt notification email is not sent to the customer.