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Documentation Update for OTOBO 11 Release #18

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87 changes: 87 additions & 0 deletions Documetation by Ayté/Admin_Area/AdminArea.rst
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Extension of the Country and Language Selections
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

More languages from various countries have been incorporated, enabling a broader selection of languages for the tool.

Currently, in the personal preferences, it is possible to view and configure all available languages to use in OTOBO.

.. figure:: images/Languages_1.jpg
:alt: Field languages - personal preferences

Field languages - personal preferences



.. figure:: images/Languages_2.jpg
:alt: Possible languages

Possible languages


.. figure:: images/Languages_3.jpg
:alt: Possible languages

Possible languages

.. figure:: images/Languages_4.jpg
:alt: Possible languages

Possible languages




Capability to Send Ticket Notifications Only During Working Hours
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

A new option has been added to the ticket notification settings. Now, within the recipient's section, an additional field named "Calendar" is displayed.

.. figure:: images/Notification_1.jpg
:alt: Recipient block configuration


Recipient block configuration


This field allows for the selection of whether notifications should be sent to recipients during working hours or outside of them:

- Selecting the option for working hours will result in notifications being sent only during the established work schedule.

.. figure:: images/Notification_2.jpg
:alt: Option working hours


Option working hours


- Conversely, choosing the non-working hours option will result in notifications being sent outside of the defined working hours.

.. figure:: images/Notification_3.jpg
:alt: Option outside working hours


Option outside working hours


Filter funcionalities in PostMaster Filters
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The PostMaster Filters module now includes an enhanced filtering capability that extends beyond simple name-based searches. This advanced filter functionality enables more complex and granular searches, allowing users to input specific criteria, such as an email address, to locate all PostMaster filters that match the given parameter.

.. figure:: images/postmaster_filter_management.png
:alt: Postmaster Filter Management


Postmaster Filter Management

The ``Search all filter attributes`` field enables more complex searches.

.. figure:: images/search_by_all_attributes.png
:alt: Search by All Attributes


Search by All Attributes


The second and third filters allow searching selected header fields and selected set fields, respectively.

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