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Update Ticket.xml
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Added further description for more clarity
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StefanAbel-OTOBO authored Nov 28, 2024
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2 changes: 1 addition & 1 deletion Kernel/Config/Files/XML/Ticket.xml
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</Value>
</Setting>
<Setting Name="PostMaster::PreFilterModule###3-NewTicketReject" Required="0" Valid="0">
<Description Translatable="1">Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.</Description>
<Description Translatable="1">Blocks all the incoming emails that do not have a valid ticket number in subject with (in this example) From: @example.com address. You can use RegEx here. You can also add a new line in Match to look up multiple fields, e.g. "To" and use RegEx as well. You can define an Auto Reject Message with PostMaster::PreFilterModule::NewTicketReject::Body and PostMaster::PreFilterModule::NewTicketReject::Subject and PostMaster::PreFilterModule::NewTicketReject::Sender. A Match (e.g. From -> . ) is needed for the functionality to work.</Description>
<Navigation>Core::Email::PostMaster</Navigation>
<Value>
<Hash>
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