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Switch ticket age to create date in ticket lists #1826

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GritRother-OTOBO opened this issue Jun 27, 2022 · 2 comments
Open

Switch ticket age to create date in ticket lists #1826

GritRother-OTOBO opened this issue Jun 27, 2022 · 2 comments
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@stefanhaerter
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enhancement New feature or request
Milestone
OTOBO 11.1.1

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@GritRother-OTOBO
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It would be great if the ticket age would switch to the ticket creation date in all ticket lists (customer and agent interface) after e.g. 24 hours for easier readability.
@GritRother-OTOBO GritRother-OTOBO added the enhancement New feature or request label Jun 27, 2022
@GritRother-OTOBO GritRother-OTOBO changed the title Switch ticket age to create date in ticket lists after the first day Switch ticket age to create date in ticket lists Jun 27, 2022
@stefanhaerter stefanhaerter self-assigned this Jul 4, 2022
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Note for Development:
https://github.com/RotherOSS/otobo/blob/rel-10_1/Kernel/Output/HTML/TicketOverview/Small.pm#L531
If-Else-Block with Kernel::System::DateTime->Delta (assuming that all tickets have their creation date in the past)

stefanhaerter added a commit that referenced this issue Jul 5, 2022
@stefanhaerter
Issue #1826: Added if-else-block for different age formatting for tic…
00e045f 
…kets older than 24h
@svenoe svenoe added this to the OTOBO 11.0 milestone Feb 9, 2023
stefanhaerter added a commit that referenced this issue Feb 27, 2023
@stefanhaerter
Issue #1826: Adding sysconfig option for displaying date instead of a…
6f6ce9a 
…ge when ticket is older than 24 hours.
@stefanhaerter stefanhaerter mentioned this issue Oct 5, 2023
Closed
stefanhaerter added a commit that referenced this issue Oct 19, 2023
@stefanhaerter
Issue #1826: Adding sysconfig option for displaying date instead of a…
53d4aa2 
…ge when ticket is older than 24 hours.
stefanhaerter added a commit that referenced this issue Jan 26, 2024
@stefanhaerter
Issue #1826: Adding sysconfig option for displaying date instead of a…
48a91f2 
…ge when ticket is older than 24 hours.
stefanhaerter added a commit that referenced this issue Feb 6, 2024
@stefanhaerter
Issue #1826: Adding sysconfig option for displaying date instead of a…
23e04d6 
…ge when ticket is older than 24 hours.
@stefanhaerter stefanhaerter mentioned this issue Feb 6, 2024
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@stefanhaerter
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I suppose that PR #2197 and #1105 target different areas of this issue.

@stefanhaerter stefanhaerter modified the milestones: OTOBO 11.0, OTOBO 11.1 Jun 26, 2024
stefanhaerter added a commit that referenced this issue Jun 26, 2024
@stefanhaerter
Issue #1826: Adding sysconfig option for displaying date instead of a…
987f922 
…ge when ticket is older than 24 hours.
stefanhaerter added a commit that referenced this issue Jul 17, 2024
@stefanhaerter
Issue #1826: Introduce ticket age / create time switch for customer i…
bea9ec4 
…nterface.
stefanhaerter added a commit that referenced this issue Jul 17, 2024
@stefanhaerter
Issue #1826: Introduce ticket age / create time switch for customer i…
0b61b76 
…nterface.
@stefanhaerter stefanhaerter mentioned this issue Jul 17, 2024
Open
stefanhaerter added a commit that referenced this issue Jul 17, 2024
@stefanhaerter
Issue #1826: Pass on Created value for formatting.
7b331ed
stefanhaerter added a commit that referenced this issue Jul 23, 2024
@stefanhaerter
Issue #1826: Introduce ticket age / create time switch for customer i…
ccedf82 
…nterface.
stefanhaerter added a commit that referenced this issue Jul 23, 2024
@stefanhaerter
Issue #1826: Pass on Created value for formatting.
85d1ced
stefanhaerter added a commit that referenced this issue Aug 14, 2024
@stefanhaerter
Issue #1826: Introduce ticket age / create time switch for customer i…
0c307a1 
…nterface.
stefanhaerter added a commit that referenced this issue Aug 14, 2024
@stefanhaerter
Issue #1826: Pass on Created value for formatting.
74bcdd8
stefanhaerter added a commit that referenced this issue Sep 16, 2024
@stefanhaerter
Issue #1826: Introduce ticket age / create time switch for customer i…
ddef239 
…nterface.
stefanhaerter added a commit that referenced this issue Sep 16, 2024
@stefanhaerter
Issue #1826: Pass on Created value for formatting.
adfcc3c
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enhancement New feature or request
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OTOBO 11.1.1
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@stefanhaerter @svenoe @GritRother-OTOBO