tap-freshdesk

tap-freshdesk is a Singer tap for freshdesk.

Built with the Meltano Tap SDK for Singer Taps.

Configuration

Accepted Config Options

A full list of supported settings and capabilities for this tap is available by running:

tap-freshdesk --about

Configure using environment variables

This Singer tap will automatically import any environment variables within the working directory's .env if the --config=ENV is provided, such that config values will be considered if a matching environment variable is set either in the terminal context or in the .env file.

Embeds

The Freshdesk Tickets API allows for a number of 'embeds' - these are extra fields which can be returned from the API, at the cost of consuming more 'credits'. Turning on these embeds will return more data, but mean that the 'cooloff' happens sooner, and overall syncs may take longer.

See Freshdesk docs here: https://developers.freshdesk.com/api/#view_a_ticket

The available embeds for tickets are specified under the embeds -> tickets_detail config key:

config:
  embeds:
    tickets_detail:
      - stats
      - sla_policy
      - company
      - requester

These extra values will be returned as json objects rather than unpacked in the main schema.

If you don't need these data items, then just don't include the embeds key in meltano.yml and only the base ticket fields will be returned.

As Freshdesk enables more embeds, they will be added here.

Source Authentication and Authorization

Usage

You can easily run tap-freshdesk by itself or in a pipeline using Meltano.

Executing the Tap Directly

tap-freshdesk --version
tap-freshdesk --help
tap-freshdesk --config CONFIG --discover > ./catalog.json

Developer Resources

Follow these instructions to contribute to this project.

Initialize your Development Environment

pipx install poetry
poetry install

Create and Run Tests

Create tests within the tap_freshdesk/tests subfolder and then run:

poetry run pytest

You can also test the tap-freshdesk CLI interface directly using poetry run:

poetry run tap-freshdesk --help

Testing with Meltano

Note: This tap will work in any Singer environment and does not require Meltano. Examples here are for convenience and to streamline end-to-end orchestration scenarios.

Next, install Meltano (if you haven't already) and any needed plugins:

# Install meltano
pipx install meltano
# Initialize meltano within this directory
cd tap-freshdesk
meltano install

Now you can test and orchestrate using Meltano:

# Test invocation:
meltano invoke tap-freshdesk --version
# OR run a test `elt` pipeline:
meltano elt tap-freshdesk target-jsonl

SDK Dev Guide

See the dev guide for more instructions on how to use the SDK to develop your own taps and targets.