Overall Goal: Ensure form has no instances of errors that the user is not made aware of (silent failures). Ensure all endpoints are monitored. Ensure all evidence uploads are successful.

Milestone goals:

• Remediate all discovered failed submissions

• Send action needed emails for failed claim submissions and evidence uploads (applies to 686 and COE)

• In this milestone we focus on remediation and notifications to the Veteran with failed submissions.

• Engineering audits all current emails sent our per form

• Engineering and design collaborate to understand all failure points and remediation user action pathways per form

• Design determines how many failure email versions need to be made and map each type back to failure point (e.g. evidence fail or full claim loss).

• Design updates email templates ensuring clear error and remediation next steps for each error type (get CAIA review if we have questions)

• Dené Gabaldón to review

• Coordinate with VANotify and submit to privacy review (tbd)

• Update product guide for call center if needed

• Engineering to implement and QA. Code added- add custom metrics to track BMT failure items

• Design QA

• Push