Dedicated IT professional with extensive experience as a skilled engineer. Known for a collaborative and innovative approach to problem-solving, with a keen ability to quickly adapt to new technologies. Possesses a strong attention to detail, facilitating effective troubleshooting and resolution of complex issues. A committed team player who excels both independently and within group settings. Demonstrates exceptional verbal and written communication skills, driving successful project outcomes and fostering positive team dynamics.
SKILLS AND TECHNOLOGIES
- Linux System Admin (Debian, Ubuntu)
- Image/Container Security (NVD CVSS CVE)
- Docker and Kubernetes on-prem & in-cloud
- Exposure to RKE, OKD, AWS, GCP, Azure
- VirtualBox, VMWare, Vagrant
- BASH Scripting, HELM Charts
- PostgreSQL
- Monitoring with Nagios
- Fluent Italian and English
- Documentation, Atlassian
- Troubleshooting & Support
- Communications & Training
EXPERIENCE
OCTOBER 2019 - PRESENT
PRINCIPAL DEVSECOPS SUPPORT ENGINEER, AQUA SECURITY SOFTWARE LTD
- Technically support customer security posture both on-premises and in the cloud.
- Leading the EMEA support team.
- Support the deployment and the management of a cloud native security platform for customers based in the EMEA region but not only. Implemented via a variety of technologies: Docker, Kubernetes, HELM, OpenShift, Rancher etc.
- Support in troubleshooting customer environments in order to be successful using the provided platform. On premises, AWS, GCP, Azure.
- Knowledge of host hardening procedures and image/containers security. Image security scanning, CIS benchmarks, SCAP, NVD, CVSS, CVE.
- Provide guidance and documentation, writing knowledge base articles.
- Close collaboration with developers and DevOps teams in improving the product via JIRA and RFE processes.
- Using ITSM tools for logging and managing incidents (Freshdesk, Atlassian Suite).
- Responsible for the management of major incidents.
MAY 2017 – SEPTEMBER 2019
LINUX & APPLICATION SUPPORT ENGINEER, MAGELLAN ROBOTECH
- Responsible for the administration of approximately 800 Linux systems (Debian, Ubuntu).
- Support (evenings, weekends, on-call) of all EMEA live bespoke Bet Management Systems.
- App deployment and management using DevOps methodologies and tools (Git, Jenkins, Chef).
- Configuration management for all Linux system using Chef.
- Database administration and design (PostgreSQL).
- Implemented Central Log Management and data collection using GrayLog and ElasticSearch.
- Scripting (Bash, Python, SQL, and PowerShell) to monitor, automate tasks and optimise processes.
- Continuous improvement of the custom Nagios monitoring platform implementing passive checks, event handlers and SSH plugins.
JANUARY 2016 – APRIL 2017
INFRASTRUCTURE ENGINEER, STANLEYBET INTERNATIONAL
- Management & responsibility for all servers (HPE) and datacenters spanning EMEA region.
- Administration of a growing VMWare 5.5/6.5 environment.
- Administration of various Linux systems including Debian and Ubuntu.
- Migration of the legacy Citrix setup from 4.5 to Citrix XenApp 6.
- Managed and deployed the Windows Deployment Toolkit which both improved the time to deliver new systems to users and eased the management overhead.
- Designed and implemented a software and hardware monitoring solution using Nagios customised for the business including scripting and the design of custom plugins.
- Designed, implemented and managed the MDC (Mobile Data Collection).
JUNE 2010 – DECEMBER 2015
FIRST LINE ENGINEER, STANLEYBET INTERNATIONAL
- User account and workstation administration.
- Management of the Windows platform (AD, Exchange, File & Print servers).
- Bespoke software support for multiple gaming applications.
- Citrix user support (XenApp 4.5, RSA).
- Mobile device support (Android, BES, iPhone).
- Using ITSM tools for logging and managing incidents (OTRS, Atlassian Suite).
- Responsible for the management of major incidents.
EDUCATION
- 2021 Certified Kubernetes Administrator (CKA)
- 2019 LINUX ACADEMY Docker Deep Dive, Kubernetes Essentials, DevSecOps Essentials, AWS Essentials, AWS Concepts, Docker Quick Start.
- AUGUST 2001 HND PROFESSIONAL MEDIA, LIVERPOOL COMMUNITY COLLEGE Adobe Premiere, FinalCut Pro, Dreamweaver, Photoshop, Camera work, AVID Editing.
- JULY 1991 TEACHING DIPLOMA, LICEO SCIENZE UMANE Classical studies and literature.
ACTIVITIES AND INTERESTS
Attended and completed a First Aid course in Italy.
Founded a company with my brother producing Sicilian cuisine.
Interests include: Technology and IT, Reading, Chess, Comics, Film, Live Music, Cinema, Rugby, DIY, Gardening.
MISCELLANEOUS
D.O.B. 19 November 1972
Married
Full UK driving license
Right to work in the UK
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