feat(api): lookup IP info

next/api/src/router/ticket.ts

@@ -33,6 +33,7 @@ import { addInOrNotExistCondition } from '@/utils/conditions';
 import { dynamicContentService } from '@/dynamic-content';
 import { FileResponse } from '@/response/file';
 import { File } from '@/model/File';
+import { lookupIp } from '@/utils/ip';
 
 const router = new Router().use(auth);
 
@@ -489,7 +490,7 @@ const extractSystemFields = (
   };
 };
 
-const { PERSIST_USERAGENT_INFO } = process.env;
+const { PERSIST_USERAGENT_INFO, IP_LOOKUP_ENABLED } = process.env;
 
 router.post('/', async (ctx) => {
   const currentUser = ctx.state.currentUser as User;
@@ -585,6 +586,26 @@ router.post('/', async (ctx) => {
     [...(customFields ?? []), ...builtInFields],
     'field'
   );
+  if (IP_LOOKUP_ENABLED) {
+    const ipField = fields.find(({ field }) => field === 'ip');
+    const locationField = fields.find(({ field }) => field === 'location');
+    const ispField = fields.find(({ field }) => field === 'isp');
+    if (ipField && (!locationField || !ispField)) {
+      const { region, city, isp } = await lookupIp(ipField.value);
+      if (!locationField && region) {
+        fields.push({
+          field: 'location',
+          value: `${region}${city ?? ''}`,
+        });
+      }
+      if (!ispField && isp) {
+        fields.push({
+          field: 'isp',
+          value: isp,
+        });
+      }
+    }
+  }
   if (fields.length) {
     const ticketFieldIds = fields.map((field) => field.field);
     // TODO(sdjdd): Cache result
@@ -1187,4 +1208,4 @@ router.post('/search-custom-field', customerServiceOnly, async (ctx) => {
   ctx.body = tickets.map((t) => new TicketListItemResponse(t));
 });
 
-export default router;
+export default router;

next/api/src/utils/ip.ts

@@ -0,0 +1,18 @@
+import axios from 'axios';
+
+const { IP_LOOKUP_ENABLED, IP_LOOKUP_SERVER } = process.env;
+
+export async function lookupIp(
+  ip: string
+): Promise<{ region?: string; city?: string; isp?: string }> {
+  if (!IP_LOOKUP_ENABLED) throw new Error('IP lookup is disabled.');
+  if (!IP_LOOKUP_SERVER) throw new Error('IP lookup server is not configured.');
+
+  try {
+    const server = IP_LOOKUP_SERVER.replace(':ip', ip);
+    return (await axios.get(server)).data;
+  } catch (error) {
+    console.warn('Failed to lookup IP:', ip, error instanceof Error ? error.message : error, error);
+    return { region: undefined, city: undefined, isp: undefined };
+  }
+}

resources/data/TicketField.jsonl

@@ -7,3 +7,5 @@
 {"ACL":{},"objectId":"os","defaultLocale":"zh-cn","type":"text","title":"操作系统","active":true,"visible":false,"required":false,"meta":{"disableFilter": true}}
 {"ACL":{},"objectId":"os_name","defaultLocale":"zh-cn","type":"text","title":"操作系统名称","active":true,"visible":false,"required":false,"meta":{"disableFilter": true}}
 {"ACL":{},"objectId":"ip","defaultLocale":"zh-cn","type":"text","title":"IP","active":true,"visible":false,"required":false,"meta":{"disableFilter": true},"previewTemplate":"<a href=\"https://www.geolocation.com/zh_cn?ip={{ value }}#ipresult\">{{ value }}</a>"}
+{"ACL":{},"objectId":"location","defaultLocale":"zh-cn","type":"text","title":"地区","active":true,"visible":false,"required":false,"meta":{"disableFilter": true}}
+{"ACL":{},"objectId":"isp","defaultLocale":"zh-cn","type":"text","title":"运营商","active":true,"visible":false,"required":false,"meta":{"disableFilter": true}}

resources/data/TicketFieldVariant.jsonl

@@ -7,3 +7,5 @@
 {"description":"","titleForCustomerService":"操作系统","ACL":{},"locale":"zh-cn","field":{"__type":"Pointer","className":"TicketField","objectId":"os"},"title":"操作系统"}
 {"description":"","titleForCustomerService":"操作系统名称","ACL":{},"locale":"zh-cn","field":{"__type":"Pointer","className":"TicketField","objectId":"os_name"},"title":"操作系统名称"}
 {"description":"","titleForCustomerService":"IP","ACL":{},"locale":"zh-cn","field":{"__type":"Pointer","className":"TicketField","objectId":"ip"},"title":"IP"}
+{"description":"","titleForCustomerService":"地区","ACL":{},"locale":"zh-cn","field":{"__type":"Pointer","className":"TicketField","objectId":"location"},"title":"地区"}
+{"description":"","titleForCustomerService":"运营商","ACL":{},"locale":"zh-cn","field":{"__type":"Pointer","className":"TicketField","objectId":"isp"},"title":"运营商"}