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Adds updated email addresses and instructions for support
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@@ -73,7 +73,7 @@ Join our community on <a href="https://discord.gg/rPw2rSFE2K" target="_blank" re | |
We also value your feedback and we use both email and Discord for getting your feedback! | ||
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If you want to share it with us, feel free to email us at <a href="mailto:feedback@gptengineer.app">feedback@gptengineer.app</a>. | ||
If you want to share it with us, feel free to email us at <a href="mailto:feedback@lovable.dev">feedback@lovable.dev</a>. | ||
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### User-feedback channel | ||
[:simple-discord: User-feedback channel on Discord](https://discord.com/channels/1119885301872070706/1192445544375799920) | ||
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## Support | ||
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We use **Discord** and **hi@lovable.dev** as our support channels for GPT Engineer users. | ||
We use **Discord** and <a href="mailto:[email protected]">**support@lovable.dev**</a> as our support channels for GPT Engineer users. | ||
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### Support channel | ||
### Support channel - Community support only | ||
[:simple-discord: Support channel on Discord](https://discord.com/channels/1119885301872070706/1280461670979993613) | ||
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This is the primary support channel for GPT Engineer app users. It uses a forum-style structure where each issue or bug is addressed in its own thread, making it easier to manage and track. | ||
This is the community support channel for GPT Engineer app users. It uses a forum-style structure where each issue or bug is addressed in its own thread, making it easier to manage and track. Support is provided by community members and our Community Champions. | ||
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When submitting a support request, please follow these guidelines: | ||
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@@ -103,19 +103,19 @@ When submitting a support request, please follow these guidelines: | |
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- **Public posts** - Keep in mind that all posts in this channel are public. Be mindful of any sensitive information in your videos or screenshots. | ||
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We ask that free users primarily use the **Support channel** for any technical issues, bugs, or troubleshooting to ensure that community members can provide them with help. | ||
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### General GPT Engineer app channel | ||
[:simple-discord: General GPT Engineer app channel on Discord](https://discord.com/channels/1119885301872070706/1186613291745824868) | ||
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This is an open space for users to discuss anything related to GPT Engineer. Whether it's a feature you love or just a general chat about the app, this is the place to engage with the community. | ||
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--- | ||
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We ask that users primarily use the **Support channel** for any technical issues, bugs, or troubleshooting to ensure that we can provide the best possible assistance in a timely manner. | ||
Our Pro users are welcome to use <a href="mailto:[email protected]">**[email protected]**</a>. Please ensure that you are using the same email address you used to sign up for GPT Engineer so we can assist you effeciently. | ||
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Please note that our team is located in the EU. While we do our best to reply during our regular business hours — and sometimes outside of them — do keep in mind that over weekends or outside of EU hours, responses may take longer. | ||
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We appreciate your understanding. 🫶 | ||
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--- | ||
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### General GPT Engineer app channel | ||
[:simple-discord: General GPT Engineer app channel on Discord](https://discord.com/channels/1119885301872070706/1186613291745824868) | ||
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This is an open space for users to discuss anything related to GPT Engineer. Whether it's a feature you love or just a general chat about the app, this is the place to engage with the community. | ||
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