Pending Ticket Status

findtopic.php

@@ -0,0 +1,39 @@
+<?php
+
+/* File   : findtopic.php */
+/* Purpose: This file will help you to display the help topic */
+/*          automatically based on the selected department */
+/*          in the open or new ticket form at the client side */
+/* Author : Masino Sinaga, http://www.openscriptsolution.com */
+/* Created: December 2, 2009 */
+
+require_once('main.inc.php');
+if(!defined('INCLUDE_DIR')) die('Fatal Error');
+define('CLIENTINC_DIR',INCLUDE_DIR.'client/');
+define('OSTCLIENTINC',TRUE); //make includes happy
+
+        $topicsbydept=array();
+	if($dept_id=$_GET['dept_id']) {
+	        $query="SELECT topic_id,topic FROM ".TOPIC_TABLE."
+			WHERE isactive=1 AND ispublic=1 AND dept_id = ".$dept_id."
+			ORDER BY topic";
+		$result=db_query($query);
+		while (list($id, $name) = db_fetch_row($result)){$topicsbydept[$id]=$name;}
+	}
+
+?>
+
+<select id="topicId" name="topicId" style="min-width:200px;">
+                <option value="" selected="selected">&mdash; Select a Help Topic &mdash;</option>
+                <?php
+        if($topics=$topicsbydept) {
+                    foreach($topics as $id =>$name) {
+                        echo sprintf('<option value="%d" %s>%s</option>',
+                                $id, ($info['topicId']==$id)?'selected="selected"':'', $name);
+                    }
+                } 
+        else { ?>
+<!--                    <option value="0" >General Inquiry</option>-->
+                <?php
+                } ?>
+            </select>

include/class.client.php

@@ -107,13 +107,17 @@ function getTicketStats() {
     }
 
     function getNumTickets() {
-        return ($stats=$this->getTicketStats())?($stats['open']+$stats['closed']):0;
+        return ($stats=$this->getTicketStats())?($stats['open']+$stats['pending']+$stats['closed']):0;
     }
 
     function getNumOpenTickets() {
         return ($stats=$this->getTicketStats())?$stats['open']:0;
     }
 
+    function getNumPendingTickets() {
+        return ($stats=$this->getTicketStats())?$stats['pending']:0;
+    }
+
     function getNumClosedTickets() {
         return ($stats=$this->getTicketStats())?$stats['closed']:0;
     }
@@ -168,7 +172,7 @@ function lookupByEmail($email) {
             $errors['login'] = 'Invalid method';
         elseif(!$ticketID || !Validator::is_email($email))
             $errors['login'] = 'Valid email and ticket number required';
-
+            
         //Bail out on error.
         if($errors) return false;