DataHour: Harnessing ML and NLP for Elevated Customer Experiences

Presentation on YouTube

DataHour: Harnessing ML and NLP for Elevated Customer Experiences

Presentation Takeaways

• Define your business objective
• Understand your problem
• Understand your data
• Visualize, Visualize, Visualize
• BERTopic is a one stop shop for all things topic modeling
• SetFit is an elegant, high-performing library for few shot text classification
• LLMs are just one tool in your toolkit
• Combining multiple approaches often yields the best results

This repo contains:

• Presentation Slides

• Demo Notebooks:

  • BERTopic for Topic Modeling
  • SetFit for Text Classification

• Data for Demo

Visualizing BERTopic Outputs using DataMapPlot

Visualizing the Effect of Fine-Tuning Sentence Transformer Model using SetFit

Training Data

Evaluation Data

Full presentation available on YouTube: