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SG New Skill #2940

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2 changes: 1 addition & 1 deletion twilio-iac/helplines/sg/templates/workflows/master.tftpl
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Original file line number Diff line number Diff line change
Expand Up @@ -6,7 +6,7 @@
"expression": "channelType =='voice' OR channelType =='web'",
"targets": [
{
"expression": "(worker.waitingOfflineContact != true AND ((task.channelType == 'voice' AND worker.channel.chat.assigned_tasks == 0 AND worker.routing.skills HAS \"Calls\") OR (task.channelType != 'voice' AND worker.channel.voice.assigned_tasks == 0 AND (( worker.routing.skills HAS \"Chat\" AND task.preEngagementData.age <= 13) OR (worker.routing.skills HAS \"Youth\" AND task.preEngagementData.age > 13)) AND ((task.transferTargetType == 'worker' AND task.targetSid == worker.sid) OR (task.transferTargetType != 'worker' AND worker.sid != task.ignoreAgent))))) OR (worker.waitingOfflineContact == true AND task.targetSid == worker.sid AND task.isContactlessTask == true)",
"expression": "(worker.waitingOfflineContact != true AND ((task.channelType == 'voice' AND worker.channel.chat.assigned_tasks == 0 AND worker.routing.skills HAS \"Calls\") OR (task.channelType != 'voice' AND worker.channel.voice.assigned_tasks == 0 AND ((worker.routing.skills HAS \"Chat\" AND task.preEngagementData.age <= 13) OR (worker.routing.skills HAS \"Mental Health\" AND (task.preEngagementData.age > 13 OR task.preEngagementData.age == '>20') AND task.preEngagementData.reason == 'mentalHealth') OR (worker.routing.skills HAS \"Youth\" AND (task.preEngagementData.age > 13 OR task.preEngagementData.age == '>20') AND task.preEngagementData.reason != 'mentalHealth')))) AND ((task.transferTargetType == 'worker' AND task.targetSid == worker.sid) OR (task.transferTargetType != 'worker' AND worker.sid != task.ignoreAgent))) OR (worker.waitingOfflineContact == true AND task.targetSid == worker.sid AND task.isContactlessTask == true)",
"queue": "${task_queues.master}"
}
]
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