Skip to content

Version 0.9 - Manual Task Pull et al

Pre-release
Pre-release
Compare
Choose a tag to compare
@nickhurlburt nickhurlburt released this 27 Oct 22:31
· 5750 commits to master since this release
0.9.0
d6afb2c
This commit was created on GitHub.com and signed with GitHub’s verified signature. The key has expired.
GPG key ID: 4AEE18F83AFDEB23
Expired
Learn about vigilant mode.

Version 0.9 includes the following additions:

  • Allows a counselor to "pull" a task from the queue
  • Adds Contacts Waiting view when there is no active task
  • Locks the webchat window when a counselor is not yet available
  • Adds a pre-survey chatbot that collects demographic information and pre-populates the contact form
  • Blocking phone numbers: numbers can be blocked though it requires a code change to edit the list of numbers
  • Labeling cold vs warm transfers

Note: Version 0.9 was released to helplines as Version 0.8, due to a previous version of the software not being formally released yet.

Assets 2
Loading