This case study outlines how Bupa Arabia transformed its member experience with Okadoc’s insured member platform, enabling intuitive, efficient healthcare access for over 2,400 doctors across Saudi Arabia.
- Client: Bupa Arabia
- Sector: Private Health Insurance
- Deployment Year: 2021
- Territory: Kingdom of Saudi Arabia (KSA)
- Doctors Supported: 2,400+
- Complicated doctor search and booking workflows
- Outdated directories and call-based systems
- Low satisfaction and inefficient care coordination
- Insured Member Engagement Platform
- Digital Front Door
- HIS/EMR Integration
- Omnichannel Communication
- Faster, filtered search and booking for members
- Reduced call center load and appointment gaps
- Increased loyalty and member satisfaction
- Reinforced Bupa Arabia’s leadership in digital healthcare insurance
Made with ❤️ by [Tommaso Gioacchini]
Regional Commercial Director @ Okadoc Technologies
How Bupa Arabia streamlined digital access to healthcare through Okadoc’s patient-first innovation.