Support Notifications

Send Support Notifications:

Description:

The edX by default creates a zendesk ticket to send different kinds of notifications to support. We have made it configurable, now notifications can be sent in either of two ways:

• create support zendesk ticket
• send email to support team

Configurations

Add the following changes in environment file of lms (lms.env.json) and of studio/cms (cms.env.json) located at /edx/app/edxapp/edx-platform directory.

• Add ENABLE_EMAIL_INSTEAD_ZENDESK flag under FEATURES:

"FEATURES": 
{
    ...
    "ENABLE_EMAIL_INSTEAD_ZENDESK": true,
    ...
}

The default value of the flag is True to send support email notifications. Anyone can set it's value false to disable email and continue with the default edX Zendesk flow.

• Add SUPPORT_DESK_EMAILS:

It will contain a list of all receiver's emails.

    ...
    "SUPPORT_DESK_EMAILS": ["<YOUR_SUPPORT_EMAIL_1>", "<YOUR_SUPPORT_EMAIL_2>" ...],
    ...

• DEFAULT_FROM_EMAIL setting will be used as a sender email.