Scenario 7: Moderator Actions
User Type: Moderator
Name: Vildan (A trusted community member responsible for reviewing and moderating content on the platform)
Name: Vildan
Situation: Vildan is an experienced food industry professional and an active member of the platform. They have been assigned moderator privileges to ensure that all food item submissions, profession tags, and user interactions adhere to the platform's guidelines. Vildan needs an efficient way to review, approve, or take action on reported content.
Goal: Vildan wants to manage food item approvals, verify professional credentials, review reported posts or users, and take appropriate actions to maintain a safe and trustworthy community.
- Vildan has a registered account on the Affordable & Healthy Eating Hub platform.
- The system assigns Vildan as a moderator. (Requirement 1.8.1)
- Vildan logs into the system and accesses the moderation dashboard. (Requirement 1.8.4)
- Vildan reviews the list of newly submitted food items. (Requirement 1.8.2)
- Vildan approves or rejects each submission based on compliance with platform guidelines. (Requirement 1.8.2)
- Vildan reviews users' profession tags and uploaded certificates. (Requirement 1.8.3)
- Vildan verifies the authenticity of certificates and either approves or rejects them. (Requirement 1.8.3)
- Vildan checks the reported posts and users section in the dashboard. (Requirement 1.8.4)
- Vildan views detailed information about a reported post, including the reason, reporting user details, and timestamp. (Requirement 1.8.5)
- Vildan evaluates this as an irrelevant post that violates the platform's guidelines and removes it. (Requirement 1.8.6a)
- Vildan issues a warning to the user who posted the irrelevant content. (Requirement 1.8.6b)
- A few days later, Vildan sees that the same user has posted another irrelevant post, despite the previous warning. (Requirement 1.8.4, 1.8.5)
- Vildan decides to ban the user for repeated violations. (Requirement 1.8.6c)
- Vildan logs the moderation action, ensuring the system maintains a history of previous report records. (Requirement 1.8.7)
- Vildan has successfully approved or rejected new food item submissions.
- Vildan has verified and approved profession tags and certificates.
- Vildan has reviewed reported posts and users, ensuring community guidelines are upheld.
- Vildan has removed an irrelevant post and issued a warning to the violating user.
- After repeated violations, Vildan has banned the user to maintain platform integrity.
- The system maintains a record of all moderation actions for future reference.
